On April 1, 2023 there will be a price increase on credit card and online transaction fees for transactions that are processed with the Town Clerk/Tax Collectors Office. These fees go directly to our third-party processor, and are not retained by the town. Please see the notice from our third-party software company, Interware Development Avenu, explaining the price increase:
Dear valued customer,
For 20 years, Interware has proudly served local governments to provide the very best citizen payment services in the industry. Today we are reaching out to inform you that we’ll be implementing our first price increase since 2004 for our online and over-the-counter payment services.
We understand that any price increase can be challenging, and we would like to take a moment to explain why this change is necessary. Inflation continues to be the primary driver, and our costs related to technology services, hardware, and data security advancements have significantly increased…especially over the last few years.
Starting on April 1st, 2023, our citizen-sponsored fees will be adjusted as follows:
• Online transaction fees: $1.75 per item (previously $1.50)
• Credit card processing fees: 2.99% (previously 2.79%)
• Minimum credit card fee & flat ACH fees: $2.50
• E-Check payments: $1.50 per payment
This increase is essential for us to maintain the high level of service that we continually strive to provide and to continue to invest in the partnership we all value. Our mission remains to deliver best-in-class services, innovative technology, and industry-leading security to you and your citizens.
Thank you for your understanding and continued patronage.
In your service,